Cancellation Policy

This policy covers cancellations on the Zennor platform operated by STRATOSIA DIGITAL PRIVATE LIMITED. It has two parts: (A) Zennor subscription cancellations by Clinics, and (B) cancellations by patients of Clinic services.

Part A — Zennor Subscription Cancellations

How to Cancel

Email support@zennor.app with your clinic name, registered email, and reason for cancellation, or follow the notice period in your Order Form.

Monthly Subscriptions

Cancellation takes effect at the end of the current billing period. Full access continues until then. Unused days are not refunded.

Annual Subscriptions

Cancellation takes effect at the end of the annual period, and access continues through the paid year. See the Refund Policy for exceptions.

Termination by Zennor

Zennor may suspend or end access immediately, without refund, for breach of the Clinic Terms, fraud, non-payment beyond the 7-day grace period, a regulatory direction, or unlawful activity.

Your Data After Cancellation

After the subscription ends, the Clinic has 30 days of restricted access to export its patient, billing, and clinical data. Zennor then deletes or de-identifies the Clinic’s data within 90 days, except records we must keep by law (for example, our own tax records and records of payments made through Zennor).

Zennor is a software provider, not a medical-records archive. The Clinic is responsible for its own record-retention duties (for example under the Clinical Establishments Act, state medical council rules, and tax laws) and must export the records it needs within the 30-day window. After deletion, Zennor cannot recover them.

Liabilities for past transactions, including refunds and chargebacks, survive cancellation as set out in the Clinic Terms.

Part B — Patient Cancellations

The Clinic’s own cancellation terms, shown in the app before you pay, apply to your booking or purchase. Where the Clinic has not stated its own terms, these general guidelines apply.

Appointments

• 24+ hours in advance: no cancellation fee; eligible for rescheduling or credit.
• Within 24 hours: may be subject to a late cancellation fee at the Clinic’s discretion.
• No-show: may forfeit the appointment credit or incur a no-show fee at the Clinic’s discretion.

Contact the Clinic directly to reschedule or cancel an appointment.

Memberships

You can cancel future renewals of a membership in the app at any time before the renewal date. Your paid access continues until the end of the current period. Refunds of unused benefits are decided by the Clinic under its membership terms and applicable law.

Treatment Packages

• Cancellations before any session is used may be eligible for a refund or credit under the Clinic’s terms.
• Partly used packages are assessed by the Clinic for a proportional refund, if applicable.
• Sessions already delivered cannot be refunded.

Promotional Offers

Promotional offers are non-transferable. A Clinic may withdraw or change an offer that has not yet been bought or redeemed, subject to the Consumer Protection Act, 2019. Offers already redeemed cannot be reversed.

Contact

Zennor subscription cancellations: support@zennor.app.
Clinic membership or appointment cancellations: contact the Clinic directly. If you need help reaching a Clinic, or the Clinic does not respond, email support@zennor.app and we will follow up.