Refund & Return Policy

This policy covers payments through the Zennor platform operated by STRATOSIA DIGITAL PRIVATE LIMITED. It distinguishes between (A) Zennor SaaS subscription refunds and (B) clinic-level patient transaction refunds.

Part A — Zennor SaaS Subscriptions (B2B Policies)

Zennor is a digital, cloud-based software service. All subscription fees paid by Clinics to STRATOSIA DIGITAL PRIVATE LIMITED are considered fully earned and strictly non-refundable once the account is activated and access is provisioned. In the event of documented duplicate technical debits or gateway errors without account activation, refunds will be credited back to the original mode of payment within 7 to 10 business days, subject to standard PayU settlement and processing timelines.

Part B — Clinic-to-Patient Transactions (B2C Policies)

STRATOSIA DIGITAL PRIVATE LIMITED acts solely as a technological facilitator for payments processed digitally between the Patient and the Clinic. Zennor does not pool, settle, or hold patient funds in its own accounts.

Consequently, all policies regarding the refund of clinic memberships, wallet credits, treatment packages, or the return of physical retail products (such as skincare creams) are governed exclusively by the individual Clinic’s specific refund policies. Patients must contact the respective Clinic directly for any transaction disputes, appointment cancellations, or refund requests. Zennor holds zero liability for mediating financial disputes between clinics and patients.

How to Request a Refund

Email support@zennor.app with subject “Refund Request — [clinic name or transaction ID]”. We acknowledge within 48 hours and resolve within 7 business days.